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About FLOW

Are you tired of the complexities and bottlenecks in your order management process? Say hello to Flow - the game-changing Order Management Software (OMS) by Illuminate. Seamlessly streamline and elevate your business operations with this powerful solution that transforms the way you handle orders.

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Integration and Connectivity

Effortless Integration

Connect Flow with your existing systems like ERP, CRM, and e-commerce platforms, ensuring seamless data flow without disruptions. Say goodbye to data silos and enjoy a unified view of your operations.

Manage or Add New Sales Channels

Stay agile and competitive by easily managing existing sales channels or swiftly adding new ones. Flow adapts to changing customer preferences and market trends with ease.

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Integration

Flexibility and Customization

Modular Flexibility

Tailor Flow to fit your unique business needs with our modular approach. Add features incrementally to reduce complexity and achieve a perfect fit for your workflow.

Customize with Confidence

Customize Flow to your heart's content without vendor dependence. Our versionless SaaS offers continuous upgrades and flexibility to keep up with your evolving needs.

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Insights and Decision Making

Real-Time Insights

Gain actionable insights by accessing real-time information on orders, inventory, and customer data. Make informed decisions and stay ahead of demand to keep your customers happy.

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Analytics

Order Inventory & Fulfillment

Fulfillment Optimization

Effortlessly optimize order fulfillment with our intelligent Order Routing UI. Prioritize sourcing locations, automate order splitting, and reduce shipping costs, ensuring efficient and timely deliveries.

Inventory Management

Bid farewell to stockouts and data silos. Flow enables company-wide inventory visibility, allowing you to allocate stock efficiently while avoiding costly markdowns & shrinkage.

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Order Control and Accuracy

Order Approvals

Empower your team with order approval processes. Ensure better control and compliance before orders are finalized, enhancing accuracy and customer satisfaction.

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Order Workflows

Customer Experience and Revenue Opportunities

Delight Customers

Provide seamless omnichannel experiences that leave a lasting impression on your customers. Unify their journey across all sales channels, ensuring satisfaction and loyalty.

Boost Revenue

Open up inventory from physical stores to e-commerce customers, tapping into hidden revenue streams that you wouldn't have accessed otherwise.

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FAQ

Got questions? We've answered the ones we get most often about Flow right here.
What exactly is Flow?

Flow is your all-in-one order command center. It helps businesses manage, track, and fulfill orders from multiple channels - B2B, B2C, eCommerce, marketplaces, and more. From order intake to fulfillment to customer updates - Flow connects the dots, effortlessly.

Is Flow just another OMS?

Not at all. While traditional OMS tools handle order routing, Flow goes further. It's built to flow across your systems - bridging gaps between ERPs, CRMs, WMS, eCommerce, and customer service tools - so you never lose sight of an order's journey, no matter how complex.

Can Flow scale with my business?

Absolutely. Whether you're fulfilling 50 orders a day or 50,000, Flow grows with you. It's built cloud-first, API-friendly, and modular - ready to expand as your business expands (and yes, it handles chaos gracefully).

What makes Flow different from other order management tools?

For starters:

  • Real-time stock sync and order visibility
  • Built-in rules engine for dynamic routing
  • Geofencing and zone logic for smarter fulfillment
  • Rate card management for shipping
  • CRM view of every order's backstory (yes, even cancelled ones)
  • And it's made for operational and customer service teams - not just tech folks
Can Flow integrate with our ERP and WMS?

Yes, Flow plays nice with your ERP, WMS, POS, CRM, and even eCommerce platforms. We bridge gaps, not create new ones - so your teams have consistent, clean, actionable order data, wherever they work.

Can I use Flow with multiple warehouses or 3PLs?

You bet. Flow supports multi-location fulfillment, zone-based routing, and 3PL integrations out of the box. You can even automate logic like "ship from closest" or "ship cheapest."

How does Flow help customer service teams?

Flow gives your support teams a single, live view of each order's full story - status, items, issues, notes, timeline. No jumping between systems, no delays, and no "please hold while I check" moments.

Is it easy to get started with Flow?

Very. Flow is built to go live fast. Our team helps configure it around your existing processes - no need for dramatic overhauls. Whether you're replacing spreadsheets or upgrading a legacy system, onboarding is smooth.

How does Flow support omnichannel selling?

Flow consolidates orders from all your channels - eCommerce stores, B2B portals, marketplaces, even WhatsApp or phone orders - and keeps fulfillment consistent. One dashboard. Zero silos. Full control.

What if we already have an OMS?

Flow can layer on top of - or alongside - your existing tools to close the gaps they leave. Many teams use Flow to unify fragmented order data, enable faster decisions, or give their ops teams visibility the ERP can't.

Flow is designed to simplify operations and ignite growth for businesses of all sizes and industries. Don't let order management complexities hold you back. Join countless businesses who trust Flow to streamline their operations.

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We'd love to hear from you!

 

Whether you have a question, feedback, or just want to say hi, please don't hesitate to contact us through the form below. We'll get back to you as soon as possible.

Phone: (+971) 58 524 3821
Whatsapp: (+971) 58 524 3821
Headquarters:
Dubai, United Arab Emirates

Locations:
Bangalore, India
Vancouver, Canada

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