Cargo is a full transportation management system (TMS) by Illuminate Software Solutions, covering first-mile, mid-mile, and last-mile delivery. Core capabilities: intelligent multi-stop route optimisation with driver assignment rules and time windows; live dispatch board with real-time GPS tracking; capacity management and time-slotted delivery windows; driver shift and profile management with planning parameters; driver mobile app (offline-first with chronological event replay, syncs on reconnect); government ID and driving licence verification against national registries; OTP delivery confirmation for high-value goods; cash and COD collection with per-driver end-of-run reconciliation; digital proof of delivery (signature, photo, barcode scan, QR-code-to-call); six shipment types (Delivery / Last Mile, Collect-Process-Deliver, Point to Point, Collect Only / Import, Multi-Leg relay through hubs, Payment Collection); branded customer tracking via SMS and WhatsApp two-way communication; Basket Customer B2B self-service portal (shipment creation, label printing, live status, returns management); exception management and delay alerts; multi-leg relay networks and hub-and-spoke operations; geofencing and zone-based operations; analytics and reporting across fleet and delivery performance. Platform advantage via Illuminate suite: Ryse CRM (customer profiles, address history, service notes at point of delivery), Tagz asset management (verified vehicle constraints -weight, volume, dimensions; live availability; GPS telematics; temperature sensors for cold-chain; RFID readers; weight and scale machines -all via a single IoT integration layer), Flow (line-by-line order verification at POD), Lyst (zone and weight-based rate cards with invoicing at the delivery event), Depot (live ETAs in warehouse view enabling just-in-time pick triggering and exception-aware staging). System integrations: WooCommerce, Shopify, SAP, Oracle Fusion, Microsoft Dynamics 365, Zoho, and custom APIs.

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About Cargo

Cargo is a full transportation management system built for businesses that move goods -distributors, couriers, manufacturers, retailers, and 3PL operators.

It handles five delivery paradigms in one system: mid-mile hub-and-spoke relay networks, hyper-local same-day runs, last-mile delivery, collect-and-return, and payment collection. Dispatchers, warehouse teams, drivers, and customers all work from the same live operational picture -with every routing decision, driver action, and delivery event connected in real time.

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What Cargo handles

Every delivery model. One platform.

Most TMS tools are built for one movement type. Cargo runs all five - in the same system, on the same operational picture.

Mid-Mile
Hub-and-Spoke Relay

Moves goods between warehouses and distribution hubs. Shipments are routed automatically through the correct hub sequence - each leg scanned on arrival, the next location notified in real time.

Last Mile
Door-to-Door Delivery

The final leg from warehouse or distribution point to the end customer. Multiple stops per driver, time-sensitive windows, proof of delivery at the door - all managed from the dispatch screen.

Hyper-Local
Same-Day Dispatch

Tight geographic radius, same-day or same-hour delivery. On-demand dispatch via Point-to-Point shipments, real-time driver assignment, and live map visibility for operations where speed is everything.

Collect & Return
Reverse Logistics

Inbound and reverse logistics flows - collecting from a customer, importing from a supplier, or running collect-process-deliver workflows where items return to the warehouse before onward movement.

Payment Runs
Cash & Collections

Driver visits where the job is collecting cash or a payment - no physical goods. Dispatched, tracked, and reconciled the same way as any other stop. Outstanding balances, subscription runs, account collections.

Dispatch & routing

Route, assign, and dispatch -automatically

A complete web dashboard for managing deliveries, tracking live driver locations, and handling exceptions before they become problems.

Intelligent route optimisation

Multi-stop routes built around time windows, vehicle capacity, and driver shifts. Operational rules encoded once -followed every time.

Live dispatch board

Every driver, every shipment, every status in one real-time view. Reassign, re-sequence, and handle exceptions without losing the thread.

Capacity & time-slot management

Delivery windows by zone and vehicle type. Bookings fill within set limits -no overbooking, no manual counting.

Bulk actions & barcode scanning

Assign, reassign, or update multiple shipments at once. Barcode scanners integrated at warehouse, loading, and delivery.

See Dispatch in Action
Cargo live dispatch dashboard showing driver locations and shipment statuses
Cargo driver mobile app showing delivery task list and proof of delivery capture
Driver operations

Everything the driver needs. Nothing they don't.

Built for the reality of last-mile work -low connectivity, high pressure, and no time for complexity.

Offline-first

Deliveries, signatures, photos, and COD payments all recorded with zero connectivity. Syncs chronologically when the network returns.

ID & licence verification

Driver identity checked against national registries before onboarding. Expired or mismatched licences blocked at source.

OTP delivery confirmation

One-time passcode sent to recipient and confirmed by driver before handover. Used for high-value or age-restricted goods.

Cash & COD reconciliation

Cash logged per driver in real time. End-of-run reconciliation shows collected, returned, and variance -automatically.

Digital proof of delivery

Signature, photo, or barcode scan -configurable per shipment type. QR code on label calls the customer instantly.

Shift & profile management

Driver profiles, shift hours, and planning parameters set centrally. Assignment rules follow automatically.

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Customer experience

Give customers visibility.
Give your team time back.

Live tracking, two-way communication, and a full self-service portal for B2B clients -so your operations team handles exceptions, not status calls.

Branded tracking page

Delivery triggers a branded SMS or WhatsApp link. Customers see their driver on a live map with ETA updates.

WhatsApp two-way

Customers and drivers communicate over WhatsApp without sharing personal numbers. Every exchange logged against the delivery.

Basket Customer portal

B2B clients create shipments, print labels, view live status, and manage returns -no call to your ops team required.

Exception alerts

Customers notified proactively on delays or failed attempts. Fewer inbound calls, fewer complaints.

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Customer tracking interface showing live delivery map and driver ETA
Shipment types

Six movement models. One system.

Cargo supports six distinct shipment types through a guided creation wizard - covering every movement pattern your operation runs.

Delivery / Last Mile

Standard outbound delivery from warehouse to customer. Driver picks up at the depot and delivers to the end address with live tracking and digital POD.

Collect, Process, Deliver

Driver collects from a customer, the item is processed at a facility, then delivered to a final destination. Used for repairs, collect-and-return, and reverse logistics.

Point to Point

Direct transfer between two locations with no warehouse leg. Driver collects from one address and delivers to another - used for urgent or direct movements.

Collect Only / Import

Inbound collection from a customer or supplier with no immediate outbound leg. The item enters the warehouse for later processing or dispatch.

Multi-Leg

Shipment moves through one or more relay hubs before reaching its final destination. Each leg planned and tracked independently - full customer visibility stop by stop.

Payment Collection

Driver visits a customer to collect a payment - outstanding balances, subscription collections, or payment-on-account runs - with full per-driver reconciliation.

Tagz Powered by Tagz asset management

Live fleet data and every sensor -in the same view as dispatch

Cargo routes against real vehicle specifications and live availability. Every IoT data source flows into the same operational picture as routing and dispatch.

Verified vehicle constraints

Payload weight, volume, and dimensions set at vehicle level. Routes never planned against vehicles that can't carry them.

Live availability

Maintenance schedules and work orders visible before assignment. Dispatchers see what's actually available today.

Single IoT layer

GPS telematics, cold-chain temperature sensors, RFID readers, weight and scale machines -all ingested through Tagz. No separate IoT platform.

Asset performance

Revenue per vehicle, utilisation rates, trips completed, and load efficiency. Available without building a custom report.

Learn about Tagz
IoT fleet sensor data integrated into Cargo dispatch view
Platform advantage

Built on a connected platform

A standalone TMS sees only the delivery. Cargo connects to the full Illuminate suite -giving your operations capabilities no single-purpose tool can replicate.

Cargo Ryse CRM

Customer intelligence at the door

Driver sees the full CRM profile, address history, and service notes before knocking. No lookup, no missed context.

Learn about Ryse →
Cargo Tagz

Verified fleet constraints and live IoT sensors

Routes planned against real payload and volume. GPS, temperature, RFID, and scale data in the same view as dispatch.

Learn about Tagz →
Cargo Flow

Line-by-line order verification at POD

Every item in the order verified at the point of delivery. Discrepancies caught before the driver leaves the door.

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Cargo Lyst

Zone and weight pricing, invoiced at dispatch

Rate cards by zone, weight tier, and client account. Invoice generated at the delivery event -no manual billing step.

Learn about Lyst →
Cargo Depot

Just-in-time warehouse picks from live ETAs

Warehouse sees live driver ETAs and triggers picks at the right moment -no staging too early, no driver waiting at the dock.

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Cargo

Integrations & custom workflows

Out-of-the-box connectors for the tools you already use. Custom workflows built as configuration, not code - the platform adapts to how you operate, not the other way around.

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How we compare

Cargo vs. the alternatives

Standalone tools solve one part of the problem. Cargo covers the full operation -and connects to a platform no standalone TMS can replicate.

Capability Cargo Standalone TMS
Onfleet, DispatchTrack		 Enterprise TMS
FareEye, Bringg
Core delivery
Intelligent route optimisation ✓ ✓ ✓
Live GPS driver tracking ✓ ✓ ✓
Live dispatch board ✓ ✓ ✓
Driver mobile app ✓ ✓ ✓
Digital proof of delivery ✓ ✓ ✓
Customer delivery notifications (SMS / email) ✓ ✓ ✓
Analytics & delivery reporting ✓ ✓ ✓
ERP & eCommerce integrations ✓ ◐ ✓
Advanced operations
Capacity management & time-slot windows ✓ ◐ ✓
Driver shift & profile management ✓ ◐ ✓
Multi-depot & relay network support ✓ - ✓
Geofencing & zone-based operations ✓ ◐ ✓
Barcode scan verification at loading ✓ ◐ ✓
WhatsApp two-way customer communication ✓ - ◐
Load planning & vehicle intelligence
Load planning against vehicle payload & volume ✓ - ◐
Routing constrained by real vehicle specs (weight, dims, temperature) ✓ - ◐
Load sequencing — reverse drop order at loading ✓ - ◐
Cold-chain temperature monitoring during transit ✓ - ◐
Fleet availability & maintenance check before assignment ✓ - -
Asset utilisation & load efficiency reporting ✓ - ◐
Compliance & verification
Driver ID & government registry verification ✓ - -
OTP delivery confirmation ✓ - ◐
Cash & COD reconciliation per driver ✓ - ◐
Offline-first with chronological replay ✓ - -
Six shipment types (incl. multi-leg relay, point-to-point, collect-process-deliver) ✓ - ◐
B2B client self-service portal ✓ - ◐
Platform combinations (not available in any standalone TMS)
CRM + delivery intelligence (Ryse) ✓ - -
Verified fleet constraints + IoT sensor layer (Tagz) ✓ - -
Zone & weight pricing at dispatch (Lyst) ✓ - -
Item-level order verification at POD (Flow) ✓ - -
JIT warehouse picks from live ETAs (Depot) ✓ - -

◐ = available via third-party integration or add-on at additional cost

Pricing

We believe in transparent pricing with a promise.

Standard

The full Cargo TMS for most operations — routing, dispatch, driver app, proof of delivery, and live customer tracking. Everything a delivery business needs to run well.

Per Driver
$25/mo
per driver, per month
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Perfect For:

  • Couriers & last-mile delivery
  • Retail & e-commerce fulfilment
  • Distributors & B2B delivery
  • Food & restaurant delivery
  • Single or multi-branch operations

What's included:

  • Route planning & dispatch
  • Driver mobile app (Android)
  • Live GPS fleet tracking
  • All 6 shipment types
  • Digital proof of delivery
  • Branded customer tracking page
  • WhatsApp, SMS & email notifications
  • Cash, card & COD collection
  • Reporting & analytics

Professional

For operations running multiple warehouses, hub-and-spoke relay networks, multiple lines of business, or complex routing and assignment requirements.

Per Driver
$35/mo
per driver, per month
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Perfect For:

  • Multi-warehouse & hub-and-spoke networks
  • Multiple lines of business
  • Complex routing & assignment rules
  • IoT-enabled & cold-chain fleets
  • 3PL & outsourced delivery partners

What's included:

  • Everything in Standard
  • Multi-leg hub-and-spoke relay
  • Capacity & time-slot management
  • Advanced assignment rules engine
  • IoT & sensor integration (Tagz)
  • 3PL partner management
  • API & system integrations
  • Custom reporting & BI

Enterprise

For businesses operating across multiple regions, each with local compliance requirements, currency handling, and multiple ERP or enterprise system integrations.

 
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custom pricing
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Perfect For:

  • Multi-region & cross-border operations
  • Local compliance & regulatory requirements
  • Multiple ERP & enterprise integrations
  • Dedicated SLA & uptime requirements
  • Custom onboarding & implementation

What's included:

  • Everything in Professional
  • Multi-region configuration
  • Local compliance support
  • Multiple ERP integrations
  • Dedicated account management
  • Custom SLA & support tiers
  • Tailored onboarding & training

Discounts on every plan

  • Bundle discount when you subscribe to more than one Illuminate product
  • Volume discounts on slabs — the per-driver rate decreases as your fleet grows, whether you have 5 drivers or 500
  • Annual prepayment discount for customers who commit upfront

Frequently asked questions

Everything you need to know about Cargo before your first demo.

What is Cargo?

Cargo is a full transportation management system built for businesses that move goods -distributors, couriers, manufacturers, retailers, and 3PL operators. It handles route optimisation, live dispatch, driver operations, proof of delivery, and customer tracking from first mile to last mile.

Does Cargo work offline?

Yes. The driver app is offline-first -drivers can complete deliveries, capture signatures and photos, and record COD payments with no connectivity. All events are stored in chronological order and sync automatically when the network is restored. Nothing is lost.

Does Cargo verify driver identity?

Yes. Cargo verifies driver identity against government registries before onboarding -checking national ID, driving licence class, and expiry. Drivers cannot be added to the system if their documents are expired or their licence class does not cover the vehicle assigned to them.

How does Cargo handle cash and COD?

Cash collected from customers is logged against each driver in real time. At the end of a run, the system produces a per-driver reconciliation showing what was collected, what was returned, and any discrepancy. No manual tally required.

Can my customers track their own deliveries?

Yes -in two ways. End customers receive a branded tracking link via SMS or WhatsApp and can communicate directly with the driver. B2B clients get access to Basket Customer, a self-service portal where they create shipments, view live delivery status, print labels, and manage returns without contacting your operations team.

Will this scale as my business grows?

Yes. Cargo scales from a small delivery operation to enterprise-level fleets. Add drivers, hubs, regions, and 3PL partners without changing how the system works. The architecture supports mixed fleets, multi-depot operations, and complex relay networks.

What integrations does Cargo support?

Cargo integrates with WooCommerce, Shopify, SAP, Oracle Fusion, Microsoft Dynamics 365, Zoho, and custom systems via API. It also connects natively to the full Illuminate platform -Ryse CRM, Tagz asset management, Flow order verification, Lyst pricing, and Depot warehouse.

Can I manage 3PLs and outsourced drivers?

Yes. Cargo gives you full visibility and control across in-house and third-party drivers -tracking performance, delivery status, and SLAs from one dashboard regardless of who owns the vehicle.

How much does it cost?

Cargo uses a flexible SaaS pricing model based on your usage and feature needs. No large upfront costs. Tell us your volume and we will tailor a plan that fits.

Can we work together as a reseller or technology partner?

Yes. We work with technology partners, ERP consultants, and regional resellers. Our partner programme includes sales tools, API access, onboarding support, co-marketing, and revenue sharing. Get in touch and let's talk.

Ready to see Cargo in action?

Book a live demo and we will walk through your specific operation -routing, driver workflow, and the platform combinations that apply to your business.

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We'd love to hear from you!

 

Whether you have a question, feedback, or just want to say hi, please don't hesitate to contact us through the form below. We'll get back to you as soon as possible.

Phone: (+971) 58 524 3821
Whatsapp: (+971) 58 524 3821
Headquarters:
Dubai, United Arab Emirates

Locations:
Bangalore, India
Vancouver, Canada

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